Ricoh Recognised in Gartner’s 2022 Magic Quadrant™ for Outsourced Digital Workplace Services

27 Apr 2022

TOKYO, April 14, 2022 – Ricoh Company, Ltd. today announced it has been positioned by Gartner, Inc. in its Magic Quadrant for Outsourced Digital Workplace Services (ODWS) Worldwide, 2022*1 report. Ricoh is one of only 17 companies from around the world positioned within this Magic Quadrant*2.

Gartner defines ODWS as the market for managed workplace services that deliver the services, tools and capabilities to help organisations advance their digital workplace strategy. A digital workplace services strategy is a business strategy that leverages an engaging and intuitive work environment to boost workforce digital dexterity — the ambition and ability to apply technology to improve business capabilities*3

Gartner evaluated 17 providers, including Ricoh, against evaluation criteria for Completeness of Vision and Ability to Execute in the ODWS space. This evaluation covered the following areas: COH360 platform business expansion will include the following:

  • Remote support to end users (formerly service desk)
  • End-user device support (formerly field services support), including support for desktops, laptops, mobile devices, ODWS IoTs, peripheral vending, smart lockers, support kiosks and augmented reality (AR)-based support
  • PC provisioning for both physical and virtual devices (PCaaS, DaaS and VDI)
  • UX-centric services and experience level agreements (XLAs) 
  • Use of self-healing analytics and AI-based automation 
  • Services to transform the experience of users and enhance business outcomes

Ricoh supports the hybrid workforces of its customers across the globe through a broad range of solutions, including business process management, cybersecurity, graphic communications, and cloud and infrastructure solutions and services, as well as digital experience and digital workspace enablement.


“Supporting our customer-first approach, we believe the Gartner Magic Quadrant for Outsourced Digital Workplace Services underscores the scope of Ricoh’s capacity to provide the tools needed for agile hybrid working models and collaboration that spans borders and work styles. Our global digital services and management expertise play a key role in empowering the digital workplaces of our customers around the world.”

Akira Oyama, Executive Corporate Officer and President of Ricoh Digital Services Business Unit, Ricoh Company, Ltd.

*1 Gartner, Magic Quadrant for Outsourced Digital Workplace Services, 21 February 2022, by Daniel Barros, David Groombridge, DD Mishra, Stephanie Stoudt-Hansen and Katja Ruud.

*2 While this Magic Quadrant covers service providers with the ability to deliver global ODWS to clients, not all countries are included, due to their unique characteristics that privilege service providers with local delivery capabilities. Examples of such countries are China, Japan and Brazil.

*3 Gartner, Magic Quadrant for Outsourced Digital Workplace Services, 21 February 2022