How do I recycle my Ricoh toner cartridges?

Ricoh offers free toner cartridge recycling across New Zealand. Visit ricoh.co.nz/support/my-device/toner-cartridge-recycling to arrange a collection or find your nearest drop-off point.

How do I log a service request or order supplies for my device?

You can log service requests, order toner, and manage your devices 24/7 through My Device at ricoh.co.nz/support/my-device or via eService at eservice.ricoh.co.nz. For urgent support, call us on 0800 80 76 76, Monday to Friday 8am to 5:30pm.

How do I get remote support from a Ricoh technician?

Our technicians can connect directly to your device to diagnose and resolve issues remotely. Visit ricoh.co.nz/support/my-device/remote-support to download the TeamViewer tool, or call 0800 80 76 76 to have a technician connect with you straight away.

Support Centre

Ricoh Support - We're Here When You Need Us

Q: How do I download drivers for my Ricoh device?

Visit our Downloads page at ricoh.co.nz/support/downloads and search by your model number. We have drivers available for all current Ricoh printers, MFDs, and copiers. If you can't find your model, call us on 0800 80 76 76 and our team will help.

Continuous innovation, to serve you better.

The Ricoh Support Centre puts product, software, and service support right at your fingertips. Find phone numbers, send emails, or search our Knowledge Base, all in one place. Our expert technicians are ready to keep your business running smoothly.

Ricoh's Service Strategy Video

At our recent Ricoh Service Managers Meeting in Malaysia, National Service Operations Manager Francois Coetzee shared what truly drives service excellence at Ricoh, from protecting customer environments to consistently anticipating their needs. Service quality is one of the most important factors organisations consider when choosing a technology partner, and it's something we take seriously at every touchpoint.

Watch as Francois walks through how we're strengthening our approach to deliver the consistency, reliability, and trust our customers deserve.Because at Ricoh, great service doesn't just support the product, it defines the experience.

Need Help?

Monday – Friday, 8:00am – 5:30pm

General Support

For all product, print, and device-related enquiries. If you require service outside business hours, an on-call technician can be arranged.

Helpdesk

0800 80 76 76

Monday – Friday, 8:00am – 5:30pm

IT Services Support

Dedicated support for all Ricoh IT Services. If you require service outside business hours, an on-call technician can be arranged.

This helpdesk is for IT Services enquiries only.

IT Services Only

Helpdesk

0800 742 644

Need support outside business hours?

For urgent after-hours assistance, please call your helpdesk number above and follow the prompts to reach our on-call technician service. You can also submit a service request online at any time.

Self-Service Resources

Everything You Need, Right Here

Access device management, downloads, knowledge articles, and more — available 24/7 from any device.

My Device

Add a service request, order toner, or request recycling for your Ricoh devices.

Manage My Device Downloads

Get all the software, drivers, and manuals you need to keep your devices running at their best.

Browse Downloads Knowledge Base

Access hundreds of support articles, how-to guides, and troubleshooting resources for all Ricoh products.

Search Articles FAQs & How-To Videos

Find answers to common questions and watch step-by-step video guides for your Ricoh products.

FAQs and 'How To'3D Printer Support

Get all the help you need with your Makerbot 3D printer.

Get 3D Support Our Locations

Find your nearest Ricoh office or authorised dealer across New Zealand for in-person support.

Find a Location

Transparency, Excellence, and Your Satisfaction at the Core of Our Service Commitment

Part of our strategy to ensure we deliver the best service to our customers — we give them the opportunity to share their feedback once they have completed their support journey. Their feedback is reflected live.

Net CSAT Score is based on 'negative', 'neutral', and 'positive' satisfaction scores*
Positive reactions are based on 'negative', 'neutral', and 'positive' overall scores*
Scores are displayed directly from BrightGauge dashboards*

Get in touch

Talk to a Ricoh Expert

Get in touch with one of our consultants and find out how we can help you.

Let's Connect

FAQs

Visit our Downloads page and search by your model number. We have drivers available for all current Ricoh printers, MFDs, and copiers. If you can't find your model, call us on 0800 80 76 76 and our team will help.

Ricoh offers free toner cartridge recycling across New Zealand. Simply visit our Toner Recycling page to arrange a collection or find your nearest drop-off point.

You can log service requests, order toner, and manage your devices 24/7 through My Device or via eService. For urgent support, call us on 0800 80 76 76, Monday–Friday 8am–5:30pm.

Our technicians can connect directly to your device to diagnose and resolve issues remotely. Visit our Remote Support page to download the TeamViewer tool, or call 0800 80 76 76 to have a technician connect with you straight away.