Ricoh Intelligent Support
Maximise device uptime with a suite of RICOH Intelligent Support tools.
Get instant access to customer service and support with RICOH Intelligent Support — a collection of intelligent tools, apps and services1 that help your business stay productive with continuous support. Real-time remote service, automated updates, alerts and self-help tools provide a number of options for troubleshooting your device to keep print, scan, copy and fax processes running smoothly and efficiently.
Increase productivity with fewer interruptions.
Tap into real-time remote service with RemoteConnect Support that gives your Ricoh service expert direct access to your device's Smart Operation Panel (SOP)2 for quick diagnosis and resolution. This help reduce the need for onsite service and can minimise disruption to your team’s workflows.
IT managers can use the Remote Panel Operation tool to access their fleet utilising an intuitive web-based user interface3 — letting their in-house help desk resolve issues quickly and easily over the network. RemoteConnect Support can also expedite end-user training or assist users with programming function settings.
When an onsite service call is necessary, the Advanced Remote Mobile System (ARMS) provides your Ricoh service engineer with remote access to your device’s information helping to extend the life of your device, saving you valuable time while increasing your return on investment.
Maximise printer uptime.
To help keep you up and running, the Automatic Remote Firmware Update feature automatically updates your device with the latest firmware, helping to optimise your machine for maximum efficiency. Now, there’s no need to wait for technicians to make onsite service calls to update machines, saving you time with fewer interruptions. Plus, this feature automatically downloads the latest security patches for extra protection.
Simplify troubleshooting and managing your device.
Resolve issues with ease by accessing our video library on the SOP via the How-to Videos feature. To troubleshoot issues even faster, the Web Help and User Guide feature provides quick access to information about MFP and printer functions with easy-to-follow instructions on how to diagnose and resolve issues. Use Web Help to access the Ricoh Global Knowledge Base4 FAQs — this online tool will only display the pertinent questions for the function you’re currently using. You can also send this information to your smart device to add the convenience of following instructions while performing the operations simultaneously.
1 Ricoh’s suite of RICOH Intelligent Support tools is available for systems that were released in 2016 or later and feature the Smart Operation Panel.
2 RemoteConnect Support screen sharing must be activated on your device. Internet access required.
3 Remote Panel Operation must be activated on your device. Internet access required.
4 collection of the most-requested customer calls to the Ricoh Help Desk.