Managing a legacy AV network can become complicated and convoluted at the best of times so when reviewing or re-investing in your solution it’s important to have clear goals for your new implementation.
Goal 1: Operational Efficiency
Nobody wants to turn up to a meeting room and find that the equipment is malfunctioning. The time wasted while a repair is made, equipment is replaced or a new room is located is time that can’t be recovered.
By implementing monitoring across all of the devices in your AV environment you can discover failures and proactively correct them so your rooms are running and ready when the users arrive, preventing not only wasted time for them but also preventing disruption to your onward scheduling
Goal 2: Situational Awareness
Service can be strategic; getting real data on the usage of your systems allows you to properly equip your rooms to maximise the efficiency of cost vs use.
Example: A $100,000 conference room with a large switcher, VTC, two displays etc., is scheduled 100 percent of the time and has a potential demand for 30 percent more use.
Analyzing the data shows that 60 percent of the time, only a laptop, display, and audio conferencing is used, and 80 percent of those meetings have less than five participants.
Without these metrics, the impulse would be to add another identical conference room to supplement the existing conference room.
With these metrics, the customer can confidently determine that a small conference room with $10,000 worth of equipment will accommodate 48 percent of the meetings from the existing conference room and meet the growth needs of the organization.
Goal 3: Improve User Experience
A primary goal of any AV application is to meet the needs of the user. One of those needs is to have a simple and pleasant user experience. Analyzing the user’s operation of the system, such as the amount of time required to complete a task or the number of incorrect pages they open on the control system before they take an action can help IT executives understand if the system meets that need.
This will help you understand why one room type is more popular than another. Perhaps one type of source interface is more popular than others, or a particular piece of hardware has a longer load time for starting a video call. Understanding these nuances will make not only make your user experience smoother and faster but can improve room utilisation by creating consistent experiences across rooms.
In this case you would want to study which source type is used most frequently or how long it takes to get a call or meeting initiated.
Each of these goals can significantly improve the return on investment for your AV solutions.
The challenge of efficient, effective AV
Users expect seamless interactions. To deliver that you need a system that can manage all of your devices from a single, simple interface.
Our Managed AV Service provides a cloud based monitoring solution that integrates with all of your AV devices and room solutions to provide real-time monitoring of the health, availability and usage of your systems.
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