Brosnan Builds for the Future with Ricoh Managed Services

About Brosnan

Brosnan Limited is a nationwide construction and remediation specialist with more than 200 staff operating across Auckland, Wellington, Tauranga, Christchurch, and Queenstown. The company focuses on the remediation, refurbishment, upgrading, and maintenance of multi-unit residential and commercial buildings. With steady growth and an expanding geographic footprint, Brosnan recognised that its technology needed to evolve to keep pace with its ambitions.

Business Challenge

As the organisation grew, the team at Brosnan began to experience the limitations of an ad-hoc technology model. Staff were working on outdated laptops that were purchased as needed, without a clear refresh cycle. This resulted in inefficiencies, gaps in warranty coverage, and rising costs over time. Teams across five offices and multiple worksites needed a more consistent and reliable IT environment to support collaboration, productivity, and security.

At the same time, it was important to ensure that the company’s IT investment was aligned with its strategic goals. Brosnan Limited strive to be a market leader and view technology as a key enabler in that journey. As we prepare to expand into new regions and broaden our services, we needed a partner who could provide scalable solutions, a predictable cost model, and up-to-date technology for staff working in the office and on site

Key challenges included:

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  Outdated laptops purchased on an ad-hoc basis

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  Inefficient upgrade cycles and gaps in warranty coverage

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  Rising costs from managing devices reactively

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  Limited collaboration across multiple sites

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  Need for IT investment aligned to long-term growth goals

The Ricoh Solution

Brosnan has partnered with Ricoh for many years, and the relationship has continued to deepen as the business has evolved. Today, Ricoh supports Brosnan with IT Managed Services, Microsoft Teams Rooms, procurement, and Device-as-a-Service (DaaS).

Through Ricoh’s DaaS model, Brosnan can now provide staff with the latest laptops and devices on a predictable refresh cycle. This approach has eliminated large upfront capital expenditure and ensures that every device remains under warranty and fully supported. Instead of reacting to equipment needs, Brosnan now benefits from a clear roadmap for upgrades and lifecycle management.

Alongside DaaS, Ricoh’s Managed IT Services provide comprehensive support to keep systems secure, reliable, and optimised. Microsoft Teams Rooms have also transformed collaboration, connecting staff seamlessly across offices and worksites and creating a consistent experience no matter where people are working.

The solution included:

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  Device-as-a-Service for predictable refresh cycles and cost management

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  Managed IT Services with proactive monitoring and end-user support

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  Microsoft Teams Rooms to enable seamless collaboration across locations

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  Procurement and lifecycle management to align IT with business goals

Business Benefits

The impact of Ricoh’s solutions has been significant. Brosnan have achieved greater efficiency by equipping their people with modern devices that reduce downtime and enable smoother collaboration. Employees can now focus on their roles without the frustration of unreliable technology, which has had a direct impact on satisfaction and productivity.

The shift to DaaS has also created better cost control, giving Brosnan a predictable operating expense model and freeing up capital for other business priorities. From a strategic perspective, the solution has positioned the business for future readiness, with a scalable IT roadmap that supports long-term growth.

Key benefits delivered:

• Greater efficiency through modern devices and IT support
• Predictable OPEX spend and reduced capital outlay
• Improved employee satisfaction and productivity
• Reliable, secure systems that align with business expansion goals
• A scalable IT roadmap to support future growth, including business expansion

Looking Ahead

The partnership between Ricoh and Brosnan continues to evolve. Brosnan views Ricoh not simply as a technology provider but as a trusted advisor who understands its business objectives and provides solutions that align with them. With Ricoh’s support, the team at Brosnan are exploring new technologies such as AI to further enhance their capabilities, while continuing to rely on Ricoh’s expertise in IT services, collaboration, and device lifecycle management.