Customer Services Application Guide

Three easy steps to setup and start using the Customer Support Application

The guide is divided into three sections. The first two are a one-time installation and profile setup processes. The final step will guide you through the process of logging in a service call.

Selecting the Application

Select ‘Customer Support Application’

Starting the Installation

Select ‘Install’

Completing the Installation

Select ‘Close’

Returning to the Home Screen

The new ‘Customer Support’ option should appear on your screen after the installation process.

Step Two – Setting Up Profile

Machine Information

The serial and model numbers should already be set. Select the ‘location’ option.

Selecting the Location

Choose your current location from the drop-down menu.

Customer Information

Please fill in your company, person in charge, phone number, email, and department name.

CC Email Address

Please add in any email addresses you wish to send copies of transmitted emails to.

Confirm Settings

Please confirm your details are correct.

Test Email

Test Email Please allow the application to send a test email to the primary address along with any copy emails to the secondary addresses if included.

Step Three – Logging a Service Call

Submit Service Request

Please select the ‘Submit Service Request’ option to start logging in your request.

Create Service Request

Please select the issue category type and contact person from your organisation.

Issue Category Home Screen

Please select the ‘Issue Category’ option.

Issue Category List

Select a relevant issue category from the list.

Issue Sub-category Example

Select a specific issue related to the chosen category type.

Issue Category Home Screen

Please select ‘OK’.

Contact Person

Select the contact person from the saved list or add a new one.

Service Request Home Screen

Please review and confirm your details.

Frequently Asked Questions

You may wish to check if the issue can be solved by checking the frequently asked questions (FAQ)

Frequently Asked Questions – Established Question

A similar issue might have been addressed previously. You may select the question option to see the solution.

Frequently Asked Questions Example – Solution

A quick solution might be readily available.

Submitting your Request

You may choose the “Submit SR’ option, and a customer service representative will be in touch shortly.