@Remote Support
Intelligent Remote Management System
With @Remote Office, you can remote manage print devices, optimize device usage and reduce TCO. @Remote Office collects device data, is able to receive and report service and toner alerts, and enable remote firmware upgrades. In addition, @Remote’s secure, web-based reporting portal transforms captured data into valuable reports on population, usage and new Green reporting capabilities.
If you are having any issues with @Remote or have any queries please get in contact using the below contact details.
- Automatic toner order queries – atremotett@ricoh.co.nz
- Submit Manual Meter readings – readings@ricoh.co.nz
- Submit service and other general queries – contact@ricoh.co.nz
How can I determine whether my machine is out of toner?
The machine’s interface will prompt you with ‘Toner is depleted, replace toner now’, Your machine should cease to function until this toner is replaced. Replacing the toner before this could affect the toner ordering system.