Update: 9am 6th July
Ricoh NZ continues to provide remote and onsite support to you and your organisation via emails and phone calls.
To log any issues, please follow the usual methods to contact the service desk, and if you needed to escalate, please contact your account manager or service delivery manager.
Please call us for urgent issues.
Next planned update: 9.00am 7th July
On the weekend Kaseya’s VSA product was the victim of a sophisticated cyberattack. Kaseya responded quickly and believes that globally this affects a very small number of on-premises customers only.
Ricoh New Zealand’s first priority is to its customers using VSA and as such has a set of processes and protocols in response to any 3rd party incidents.
Ricoh New Zealand has run the Compromise Detection Tool as advised and provided by Kaseya which indicates no evidence of any compromise.
As advised earlier, Ricoh NZ can continue to support you via emails and phone calls. We can log your tickets in our ticketing system and provide you remote and onsite support.
The Antivirus alerting, Network alerting, and Backup alerting is unaffected and will continue to provide service.
To log any issues, please follow the usual methods to contact the service desk, and if escalation is required, please contact your account manager or service delivery manager.
Please ensure to call us for urgent issues.
If you would like to read further on this global outage, please use this link-