Ricoh eService: for managing single devices
What is Ricoh eService?
Ricoh eService is an online self-service support portal for your Ricoh device. It connects directly to Ricoh's service platform, giving you one place to raise requests, order consumables, and track progress for the device linked to your account.
Rather than calling the support line or waiting for an email response, you can manage support yourself, in your own time, from any browser. Your login credentials are tied to your specific Ricoh device, so getting started takes less than a minute.
What can you do in eService?
eService covers the full range of day-to-day support tasks for your Ricoh device. Here is what you can do from the portal:
Log a service request
Raise a support request online for your device. Whether it is a fault, a print quality issue, an error message, or a connectivity problem, your request goes straight into Ricoh's service platform for triage.
Track progress in real time
Stay updated on the status of your request without needing to call for an update. View current status, service activity, and notes from the Ricoh team directly in the portal.
Order consumables for your device
Request toner and consumables for your specific device directly through eService. No need to contact the support team separately or wait for a quote.
Upload images for faster diagnosis
Attach photos of error messages, paper jams, or print output examples directly to your request. This helps the Ricoh team understand the issue before they arrive, reducing delays.
Access support any time
eService is available 24 hours a day, 7 days a week. Submit and check requests outside business hours, whenever it suits you.
How to get started with eService
Getting into eService is straightforward. Your login credentials come pre-linked to your Ricoh device, so there is nothing to configure. You will find them printed directly on the machine.
Visit eservice.ricoh.co.nz and log in using the credentials on your Ricoh device. Your account is tied to that specific machine. If you cannot locate your login details, your Ricoh representative can help.
Find your credentials
Look for the service sticker on your device.
For serial, only the last 4 digits are required.
Step-by-step guide
Log in to eService
Access the portal at eservice.ricoh.co.nz using the credentials printed on your Ricoh device. Your login is unique to that machine and gives you access to all support and ordering functions linked to it.
Raise a request or order consumables
From the dashboard, choose what you need to do: log a service request, order consumables for your device, upload images, or check on an existing request. Everything for your device is in one place.
Add your request details
Provide as much detail as you can. Error messages, a description of the issue, photos of the problem, and any additional notes all help the Ricoh team respond faster and arrive better prepared.
Submit your request
Once you submit, your request is automatically loaded into Ricoh's service platform. No calls or follow-up emails needed. The team will pick it up from there.
Track progress online
Check in at any time to see where your request is at. Updates from the Ricoh team appear directly in the portal, giving you a clear picture of what is happening and when to expect a resolution.
FAQs
Ready to manage support online?
Log in to eService and start handling requests, ordering consumables, and tracking progress for your device from one place.
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