Ricoh Support

Consumables Orders

Click here to place your consumables orders online

Click here to view user guide

Service Calls

Click here to place your service call online

Click here to view user guide

Our Contact Centre is available Monday to Friday from 8:00am to 5:30pm to handle your service calls.
If you require service outside these times an on-call technician can be arranged if required.

Call Toll Free: 0800 80 7676

email: contact@ricoh.co.nz

Support, troubleshooting information and Material safety Data Sheets for Ricoh MFD's and printers is available to unregistered users by click on the links below which will take you to the Global Ricoh Knowledge Base

• Ricoh Global Knowledge Base
• MSDS (Material Safety Data Sheets)

Some Ricoh machines have not been set to automatically change their internal clocks for daylight saving or need to be changed manually. Following are links to "How To" instructions to enable users to easily change their machines time setting.

• Up to 20 ppm models with small mono LCD screen
• All models with a large mono LCD screen
• MP models with over 50ppm Black Print Speed
• MPC Colour Laser Models with full colour LCD screen

Note: Please check your model is stated on the How To instruction before proceeding

Ricoh dealer login for access to our solutions and technical knowledge base. Once logged in dealers can access useful information and downloads including;

• Solutions and Procedures
• Service and Spare Parts Manuals

Dealers can register for solutions and technical knowledge bases by contacting Ricoh New Zealand Technical Support

The following links provides dealers with a login access to the solutions and technical knowledge base and user instructions.

Ricoh Knowledge Base

Knowledge Base User Guide

Ricoh New Zealand welcomes feedback from customers in regard to any aspect of our products, service and support. Please send any comments, suggestions, complaints or compliments you may have to the following e-mail address.

customercare@ricoh.co.nz