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Support

Continuous innovation, to serve you better.

The Ricoh Support Center puts product, software and service support right at your fingertips. Here you can find phone numbers, send emails and even find answers to your questions in our Knowledge Base.

Contact Support

Contact Centre

  • Our Contact Centre is available Monday to Friday from 8:00am to 5:30pm to handle your service calls. If you require service outside these times an on-call technician can be arranged if required.

ITS Service Desk

  • Our Service Desk is available Monday to Friday from 8:00am to 5:30pm to handle your service calls. If you require service outside these times an on-call engineer can be arranged if required.

Support Services

Customer Feedback

Ricoh New Zealand welcomes feedback from customers in regard to any aspect of our products, service and support.

customercare@ricoh.co.nz

Please send any comments, suggestions, complaints or compliments you may have to the following e-mail address.

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Ricoh Support

  • When you choose Ricoh technology, you're investing in the most advanced and reliable office equipment available today. And to further optimise your investment, Ricoh provides you with industry leading service and support.

    Download Service & Support Brochure

Service issues resolved in less than four hours.

Over 20% of service calls resolved over the telephone via our New Zealand based National Contact Centre.

Downloads

View drivers and operating manuals.

Ricoh Downloads