News release

Information for customers affected by the Christchurch earthquake

Ricoh New Zealand's Christchurch branch is operational and the following is to inform customers affected by the weekend's earthquake about service and support.

Ricoh's office building has sustained minor damage. Power is off currently and may not be restored untill Wednesday. The warehouse is largely undamaged, with most staff operating from this facility. Power and all IT services are operational as usual, so operations are largely unaffected, other than an increased demand for support.

The Christchurch office and warehouse facilities are outside the CBD, so are not directly affected by the access restrictions to the CBD area.

Customer Service and Support

Customer Service Engineers are providing service and support as usual as well as assessing damaged machines. Service calls can be placed by calling the usual toll free number 0800 - 80 76 76.

Please note technical service provided for equipment damaged in the earthquake is not covered by service maintenance contracts and is chargeable. However, in most cases we would expect this to be covered by insurance. Please check with your provider.

Consumables Supply

Toner orders can placed by calling 0800 - 80 76 76 as usual. This will be despatched from our Auckland warehouse with next day delivery.

Damaged Machines

Customer with machines that have sustained damage should contact Customer Service on 0800 - 80 76 76 and ask to talk to the Christchurch Co-ordinator.

Ricoh Staff and Customers

All Ricoh staff are reported to be safe and are at work as usual. We take this opportunity to pass on our sincere best wishes to all affected customers during this time.